Shipping & Returns
AquaVB will provide customers with tracking information including expected shipping dates, but AquaVB will not be held responsible for any delays, damages or losses due to (but not limited to) natural disasters, acts of federal, state or local government, fires, floods, strikes, lockouts, freight embargoes, and acts of God. Customers can pursue claims for lost and damaged packages through the shipping courier.
Defective Product Return Conditions:
Within 30 days of receipt of your product, contact us at wes@aquavb.com for instructions on how to obtain a return authorization for its replacement and/or return. Refunds will be made to the original credit/debit card used for the purchase.
Product Return Conditions:
Consumer products must be returned within 30 days from when it was delivered to the customer.
Product must be received in its original packaging and in resalable condition.
Customer is responsible for sending the product back at their cost.
Credit to the original credit/debit card used for the purchase will be issued, net of a 20% restocking fee, if all conditions have been met.
Shipping cost for product returns is not refundable under any circumstances.
Collections
In the event AquaVB must pursue collections of any debt owed to it resulting from a sales transaction, including without limitation for fraud, credit card reversals, credit accounts, etc., AquaVB will be entitled to actual costs associated with the collections, including, but not limited to, actual legal fees and costs, travel fees, airfare, mileage, lodging, and other necessary costs associated with the collections.
